High
E02 on Keston System S40

Your boiler detects a flame when there shouldn't be one, which usually indicates an electrical fault or a sensor issue.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

False flame – possibly a problem with the power supply

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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