Main Eco Compact Combi Fault codes & diagnostics

68 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas 25-30 kW 2019-present

The Eco Compact range comes in 2 types

Pick the one you have. The fault codes, GC numbers and manual differ by type.

Each model has its own manual A family spans several manuals, one per model or generation. Pick your model above and its page has the manual its fault codes were read from.

The fault code is already on your display

Note it down before pressing reset — resetting clears the code immediately. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
7 Emergency 55 High 5 Medium 1 Low

All 68 documented codes

Tap any card for details

09

Your boiler has detected an internal system error and safely shut down to prevent further issues.

High Engineer only £150-350 Shared across the Eco Compact range

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Internal wiring harness

Related codes

15

Your boiler has stopped working because it has detected an unspecified internal safety fault.

High Engineer only £150-350 Shared across the Eco Compact range

Parts commonly replaced

  • Printed Circuit Board
  • Wiring Harness

Related codes

20

Your boiler is struggling to control its internal gas supply, which means it has safely shut itself down to prevent any risk of incomplete combustion.

High Engineer only £180-350 Shared across the Eco Compact range

Parts commonly replaced

  • Gas valve
  • PCB (Printed Circuit Board)
  • Wiring harness

Related codes

28

Your boiler is struggling to control the gas supply it needs to stay lit, so it has shut down to keep your home safe.

High Engineer only £150-250 Shared across the Eco Compact range

Parts commonly replaced

  • Gas valve
  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

40

Your boiler is struggling to manage the gas supply required to light the flame and heat your water, which has caused it to shut down for safety.

High Engineer only £180-350 Shared across the Eco Compact range

Parts commonly replaced

  • Gas valve
  • PCB (Printed Circuit Board)
  • Wiring harness

Related codes

103

Your boiler has lost communication with an optional safety monitoring device, which is preventing it from operating correctly.

High Engineer only £120-250 Shared across the Eco Compact range

Parts commonly replaced

  • Safety Assist accessory module
  • Wiring harness
  • Main printed circuit board

Related codes

104

Your boiler has lost communication with an optional safety device, meaning it has shut down as a precaution to prevent unsafe operation.

High Engineer only £120-250 Shared across the Eco Compact range

Parts commonly replaced

  • Safety Assist module
  • Wiring harness
  • Main PCB

Related codes

107

Your boiler is having a communication error with an optional safety monitoring device, which is causing the system to stop functioning as a precaution.

High Engineer only £120-250 Shared across the Eco Compact range

Parts commonly replaced

  • Safety Assist accessory module
  • PCB

Related codes

109

Your boiler has registered a general internal safety fault and has stopped working to prevent any potential damage.

High Engineer only £150-350 Shared across the Eco Compact range

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • NTC Thermistor
  • Wiring Harness

Related codes

110

Your boiler has detected that the water inside the heating system has become too hot and has automatically shut down to prevent damage.

High Engineer only £120-250 Shared across the Eco Compact range

Parts commonly replaced

  • NTC Temperature Sensor
  • Pump
  • Primary Heat Exchanger

Related codes

Showing 11–20 of 68
118

Your boiler has stopped working because the water pressure inside the heating system has dropped too low to operate safely.

High DIY-safe £80-120 Shared across the Eco Compact range

What to check first

  1. Locate the external filling loop or internal key under the boiler
  2. Slowly open the valves to allow mains water to enter the system
  3. Watch the pressure gauge on the front of the boiler until the needle reaches the green zone between 1.0 and 1.5 bar
  4. Close the valves firmly and check that the fault code has cleared

Parts commonly replaced

  • Filling loop
  • Pressure relief valve
  • Pressure sensor

Related codes

125

Your boiler is struggling to circulate water properly or is overheating because it cannot detect the expected changes in water temperature.

High Engineer only £150-300 Shared across the Eco Compact range

Parts commonly replaced

  • Pump
  • NTC Thermistor
  • Heat Exchanger

Related codes

128

Your boiler has stopped because it cannot maintain a stable flame to heat your water.

High Engineer only £120-250 Shared across the Eco Compact range

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Circuit board

Related codes

130

Your boiler has detected an unspecified internal problem and has safely stopped working to prevent further issues.

High Engineer only £100-300 Shared across the Eco Compact range

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • NTC Thermistor
  • Main Wiring Harness

Related codes

133

Your boiler is failing to light because it cannot detect a flame, which may be caused by a temporary gas supply issue.

High Engineer only £120-250 Shared across the Eco Compact range

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB

Related codes

134

Your boiler is trying to start but cannot detect a flame, likely because the gas supply is blocked or the ignition system is failing to spark.

High Engineer only £120-250 Shared across the Eco Compact range

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB

Related codes

135

Your boiler is failing to light because it is not receiving enough gas or is having trouble sparking, meaning you currently have no heating or hot water.

High Engineer only £120-250 Shared across the Eco Compact range

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

160

Your boiler has detected an issue with the system that controls the flow of gas, meaning it has shut itself down to keep your home safe.

High Engineer only £150-300 Shared across the Eco Compact range

Parts commonly replaced

  • Gas valve
  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

321

Your boiler is having trouble controlling the flow of gas needed to stay lit, so it has shut down as a safety precaution.

High Engineer only £150-300 Shared across the Eco Compact range

Parts commonly replaced

  • Gas valve
  • PCB (Printed Circuit Board)
  • Wiring harness

Related codes

384

Your boiler has detected a general internal system error and has temporarily stopped working to keep your home safe.

High Engineer only £150-350 Shared across the Eco Compact range

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Gas Valve
  • Ignition Lead

Related codes

Showing 21–30 of 68
Bat

Your boiler has detected an issue with an optional safety accessory linked to the system.

Medium Engineer only £90-180 Shared across the Eco Compact range

Parts commonly replaced

  • Safety Assist accessory module
  • Wiring harness
  • Printed Circuit Board (PCB)
C

Your boiler has temporarily stopped working because it has detected a loose or faulty connection to the internal fan that safely removes combustion gases.

High Engineer only £90-180 Shared across the Eco Compact range

Parts commonly replaced

  • Fan assembly
  • Wiring harness

Related codes

D

Your boiler is temporarily unable to accurately read its own water temperature, so it has safely shut down to prevent overheating.

Low Engineer only £90-170 Shared across the Eco Compact range

Parts commonly replaced

  • NTC thermistor (temperature sensor)
  • Sensor wiring harness

Related codes

E

Your boiler has detected an issue with the gas supply to the burner, meaning it cannot safely light or stay ignited.

Emergency Engineer only £150-350 Shared across the Eco Compact range

Parts commonly replaced

  • Gas valve
  • Ignition lead
  • Printed circuit board (PCB)

Related codes

E01

Your boiler has temporarily stopped working because it cannot detect a proper supply of gas.

High Engineer only £90-250 Shared across the Eco Compact range

Parts commonly replaced

  • Gas valve
  • Ignition lead
  • PCB

Related codes

E04

Your boiler has stopped working because it is not receiving a proper supply of gas.

Emergency Engineer only £90-250 Shared across the Eco Compact range

Parts commonly replaced

  • Gas valve
  • Gas meter regulator
  • Electronic control board

Related codes

E05

Your boiler has lost the ability to accurately measure the temperature of the water flowing through the central heating, so it has safely shut down to prevent overheating.

High Engineer only £100-200 Shared across the Eco Compact range

Parts commonly replaced

  • Central Heating NTC Temperature Sensor
  • Wiring Harness

Related codes

E06

Your boiler has lost the ability to accurately measure the temperature of your hot water, which temporarily disables the hot water supply.

High Engineer only £90-180 Shared across the Eco Compact range

Parts commonly replaced

  • Domestic Hot Water NTC Thermistor

Related codes

E10

Your boiler has temporarily stopped working because the water pressure inside the system has dropped too low.

High DIY-safe Shared across the Eco Compact range

What to check first

  1. Locate the filling loop valves underneath your boiler.
  2. Open both valves gently to let water flow into the system until the pressure gauge reads between 1 and 1.5 bar.
  3. Close both valves tightly and reset your boiler.

Parts commonly replaced

  • Filling loop
  • Pressure relief valve
  • Pressure sensor

Related codes

E12

Your boiler has detected that water is not flowing properly through its internal system, so it has safely shut down to prevent overheating.

High DIY-safe £150-350 Shared across the Eco Compact range

What to check first

  1. Check that all your radiators are fully open and not turned off.
  2. Check your boiler pressure gauge to ensure it is between 1 and 1.5 bar.
  3. If the pressure is too low, top it up using the filling loop, then restart the boiler.

Parts commonly replaced

  • Circulating pump
  • Automatic air vent
  • Plate heat exchanger

Related codes

Showing 31–40 of 68
E13

Your boiler has temporarily stopped working because it cannot move water around the system properly.

High DIY-safe £150-350 Shared across the Eco Compact range

What to check first

  1. Check that all your radiators are switched on and their valves are open.
  2. Check the boiler pressure gauge to ensure it is between 1 and 1.5 bar.
  3. If the pressure is too low, use the filling loop to top it up, then restart the boiler.

Parts commonly replaced

  • Circulating pump
  • Automatic air vent
  • Plate heat exchanger

Related codes

E14

Your boiler is temporarily unable to accurately measure the temperature of the water flowing through the system due to a faulty sensor.

High Engineer only £90-180 Shared across the Eco Compact range

Parts commonly replaced

  • Flow NTC thermistor
  • Wiring harness

Related codes

E15

Your boiler has stopped working because it has lost its gas supply or the flame has unexpectedly gone out.

Emergency Engineer only £150-350 Shared across the Eco Compact range

Parts commonly replaced

  • Gas valve
  • Ignition electrode
  • PCB

Related codes

E16

Your boiler has temporarily stopped working because it has detected an interruption in its gas supply.

Emergency Engineer only £100-250 Shared across the Eco Compact range

Parts commonly replaced

  • Gas valve
  • PCB
  • Gas control assembly

Related codes

E17

Your boiler has temporarily stopped working because it cannot accurately read the temperature of the water flowing through it.

High Engineer only £120-£250 Shared across the Eco Compact range

Parts commonly replaced

  • Flow / Return Temperature Sensor
  • Wiring Harness

Related codes

E19

Your boiler has detected an issue with the internal fan that safely clears combustion gases, so it has locked out to keep your home safe.

High Engineer only £150-300 Shared across the Eco Compact range

Parts commonly replaced

  • Flue gas fan
  • Fan wiring harness
  • Printed Circuit Board (PCB)

Related codes

E20

Your boiler has detected a fault with the internal sensor that monitors the temperature of your central heating water, causing the system to stop working as a safety precaution.

High Engineer only £90-£160 Shared across the Eco Compact range

Parts commonly replaced

  • Central heating NTC temperature sensor
  • Connecting wiring harness

Related codes

E21

Your boiler has stopped working because it has detected a blockage or issue with the pipe that carries exhaust gases safely outside your home.

Emergency Engineer only £150-350 Shared across the Eco Compact range

Parts commonly replaced

  • Flue terminal
  • Air pressure switch
  • Fan

Related codes

E22

Your boiler is struggling to accurately measure the temperature of your hot water because a sensor is not working properly.

Medium Engineer only £90-160 Shared across the Eco Compact range

Parts commonly replaced

  • Domestic Hot Water Temperature Sensor

Related codes

E24

Your boiler is failing to measure the temperature of your hot water properly, which usually stops it from working correctly.

Medium Engineer only £90-180 Shared across the Eco Compact range

Parts commonly replaced

  • Domestic hot water NTC thermistor
  • Hot water temperature sensor

Related codes

Showing 41–50 of 68
E27

Your boiler has stopped working because it is having trouble burning gas properly to create heat.

Emergency Engineer only £150-£350 Shared across the Eco Compact range

Parts commonly replaced

  • Electrodes
  • Gas valve
  • PCB

Related codes

E108

Your boiler has temporarily stopped working because the water pressure inside the heating system has dropped too low.

High DIY-safe Shared across the Eco Compact range

What to check first

  1. Locate the filling loop valves underneath your boiler.
  2. Open both valves gently to let water into the system until the pressure gauge on the front reads between 1 and 1.5 bar.
  3. Close both valves firmly and reset the boiler if necessary.

Parts commonly replaced

  • Pressure relief valve
  • Pressure sensor
  • Expansion vessel

Related codes

E110

Your boiler has switched itself off because it has reached an unsafe temperature, usually due to a lack of water flow or a circulation problem.

High DIY-safe £100-£350 Shared across the Eco Compact range

What to check first

  1. Check if your radiator valves are open
  2. Check the boiler pressure gauge and top up to 1.5 bar if low
  3. Press the 'R' or 'Reset' button for 2 seconds once the boiler has cooled down

Parts commonly replaced

  • Overheat Thermostat
  • Circulation Pump
  • Internal Pipework (unblocking)

Related codes

E117

Your boiler has temporarily stopped working because the water pressure inside the system has dropped too low.

High DIY-safe Shared across the Eco Compact range

What to check first

  1. Locate the filling loop valves underneath your boiler.
  2. Open the valves gently to allow water into the system until the pressure gauge reads between 1.0 and 1.5 bar.
  3. Close both valves firmly and reset the boiler.

Parts commonly replaced

  • Pressure relief valve
  • Pressure sensor
  • Expansion vessel

Related codes

E118

Your boiler has stopped working because the water pressure in the system has dropped too low and needs topping up.

High DIY-safe £0-120 Shared across the Eco Compact range

What to check first

  1. Locate the filling loop (usually two braided silver hoses or blue levers) underneath the boiler.
  2. Open the valves slowly until you hear water entering the system.
  3. Watch the pressure gauge and close the valves tightly once the needle reaches 1.5 bar.

Parts commonly replaced

  • Filling loop
  • Expansion vessel
  • Pressure relief valve
E125

Your boiler is struggling to move hot water around the system, which is usually caused by a blockage or a pump issue that is preventing the unit from cooling itself down.

High DIY-safe £150-350 Shared across the Eco Compact range

What to check first

  1. Check that all radiator valves are fully open
  2. Ensure the boiler pressure is between 1.0 and 1.5 bar on the gauge
  3. Gently bleed air from your radiators using a radiator key

Parts commonly replaced

  • Circulation pump
  • Plate heat exchanger
  • Main heat exchanger

Related codes

E127

Your boiler has detected that water is not flowing properly through the internal heating system.

High Engineer only £150-350 Shared across the Eco Compact range

Parts commonly replaced

  • Circulating pump
  • Automatic bypass valve
  • Plate heat exchanger

Related codes

E128

Your boiler has lost its flame while running, which means it has safely shut down to prevent issues.

High DIY-safe £100-£350 Shared across the Eco Compact range

What to check first

  1. Check if other gas appliances, like a hob, are working to confirm gas supply
  2. Ensure your pre-pay gas meter has sufficient credit
  3. Press and hold the Reset button for five seconds

Parts commonly replaced

  • Ignition electrode
  • Flame sensing electrode
  • Gas valve
  • Condensate trap

Related codes

E130

Your boiler has shut down because a sensor has detected that the exhaust gases are becoming too hot, which is a safety feature to prevent damage.

High Engineer only £100-£220 Shared across the Eco Compact range

Parts commonly replaced

  • Flue NTC sensor
  • Main heat exchanger (cleaning or replacement)
  • Burner insulation

Related codes

E133

Your boiler has failed to light because it is not receiving enough gas or cannot detect the flame used to heat your water.

High DIY-safe £100-£350 Shared across the Eco Compact range

What to check first

  1. Check if other gas appliances, like a cooker hob, are working to confirm your gas supply is active.
  2. If you have a prepayment meter, check that you have enough credit.
  3. Locate the white pipe beneath the boiler and ensure it hasn't frozen if the weather is very cold.
  4. Press the 'Reset' button for five seconds to see if the boiler restarts.

Parts commonly replaced

  • Gas Valve
  • Ignition Electrode
  • Printed Circuit Board (PCB)
  • Condensate Pipework

Related codes

Showing 51–60 of 68
E160

Your boiler has stopped working because the internal fan, which safely exhausts gases, is not spinning at the correct speed or has lost power.

High Engineer only £180-350 Shared across the Eco Compact range

Parts commonly replaced

  • Fan assembly
  • Fan wiring harness
  • Main circuit board (PCB)

Related codes

E193

Your boiler has detected that water is not flowing properly through the system, so it has temporarily stopped working to protect itself.

High Engineer only £150-350 Shared across the Eco Compact range

Parts commonly replaced

  • Circulating pump
  • Automatic bypass valve
  • Main heat exchanger

Related codes

E220

Your boiler has automatically shut down because an internal safety switch detected that the water inside reached too high a temperature.

High Engineer only £150-300 Shared across the Eco Compact range

Parts commonly replaced

  • Safety thermostat
  • NTC thermistor
  • Main heat exchanger

Related codes

E227

Your boiler has tried to start up but the gas flame has gone out or failed to light properly.

High Engineer only £100-250 Shared across the Eco Compact range

Parts commonly replaced

  • Ignition lead
  • Electrodes
  • Gas valve
  • PCB

Related codes

E260

Your boiler has stopped working because it cannot detect the airflow needed to safely burn gas.

High Engineer only £150-300 Shared across the Eco Compact range

Parts commonly replaced

  • Fan assembly
  • Wiring harness
  • Printed Circuit Board (PCB)

Related codes

E320

Your boiler has lost track of how hot the water inside the heating system is because a temperature sensor is faulty.

High Engineer only £90-180 Shared across the Eco Compact range

Parts commonly replaced

  • Central heating NTC thermistor
  • Wiring harness

Related codes

E321

Your boiler has detected a problem with the sensor that monitors the temperature of your hot water, meaning your taps may not get as hot as they should or stay consistent.

Medium Engineer only £90-160 Shared across the Eco Compact range

Parts commonly replaced

  • Hot water NTC temperature sensor
  • Wiring harness

Related codes

E327

Your boiler has detected a problem with the temperature sensor on the central heating system, so it has safely shut down to prevent overheating.

High Engineer only £90-180 Shared across the Eco Compact range

Parts commonly replaced

  • Central Heating NTC Sensor
  • Wiring Harness

Related codes

E384

Your boiler thinks a flame is present even when it should be off, causing it to shut down for safety.

High Engineer only £120-350 Shared across the Eco Compact range

Parts commonly replaced

  • Flame sensing electrode
  • Ignition lead
  • Printed Circuit Board (PCB)

Related codes

E385

Your boiler has stopped working because it has detected an issue coming from an external device or smart control connected to it.

High Engineer only £90-180 Shared across the Eco Compact range

Parts commonly replaced

  • External timer
  • Smart thermostat
  • Wiring centre

Related codes

Showing 61–68 of 68
F

Your boiler is failing to light the burner because it cannot detect or produce a reliable ignition spark.

High Engineer only £100-250 Shared across the Eco Compact range

Parts commonly replaced

  • Ignition electrode
  • Ignition lead
  • Spark generator

Related codes

G

Your boiler has stopped working because it cannot properly detect the flame or regulate its gas supply.

High Engineer only £150-300 Shared across the Eco Compact range

Parts commonly replaced

  • Flame sensing electrode
  • Gas valve

Related codes

H

Your boiler has automatically shut down because it detected dangerously high temperatures inside the unit.

Emergency Engineer only £150-350 Shared across the Eco Compact range

Parts commonly replaced

  • Safety thermostat
  • Heat exchanger
  • Pump

Related codes

I

Your boiler has temporarily stopped working because the water pressure inside the heating system has dropped too low.

High DIY-safe Shared across the Eco Compact range

What to check first

  1. Locate the filling loop (two valves and a flexible metal or plastic pipe) underneath your boiler.
  2. Open both valves slowly to let mains water into the heating system until the pressure gauge on the front of the boiler reaches between 1.0 and 1.5 bar.
  3. Firmly close both valves completely and check the gauge holds steady.

Parts commonly replaced

  • Pressure relief valve
  • Expansion vessel
  • Pressure sensor

Related codes

J

Your boiler has detected trapped air or a temperature reading issue in the water system, which usually causes it to pause for safety.

Medium DIY-safe £90-£180 Shared across the Eco Compact range

What to check first

  1. Check your boiler pressure gauge to ensure it is between 1 and 1.5 bar.
  2. If the pressure is low, use the filling loop to top it up.
  3. Bleed your radiators to remove any trapped air in the heating system.

Parts commonly replaced

  • Flow temperature sensor
  • NTC thermistor

Related codes

K

Your boiler has detected an issue with the internal valve that switches between heating your home and providing hot water, meaning you may lose your heating or hot water supply.

High Engineer only £150-£300 Shared across the Eco Compact range

Parts commonly replaced

  • Diverter valve motor
  • Wiring harness
L

Your boiler is not detecting the flow of tap water correctly, meaning you likely have no hot water coming through the taps.

High Engineer only £120-£250 Shared across the Eco Compact range

Parts commonly replaced

  • Hall Effect Sensor
  • Flow Meter Assembly
  • Mains Water Filter

Related codes

M

Your boiler has detected an issue with measuring its internal temperature or water flow, causing it to shut down for safety.

High Engineer only £150-300 Shared across the Eco Compact range

Parts commonly replaced

  • NTC thermistor / temperature sensor
  • Primary heat exchanger

Related codes

3 operating states & engineer diagnostics

Not faults — these are normal operating states. Tap to expand.

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