Medium
384 on Main Eco Compact System

Your boiler has detected an internal communication error and needs to be restarted to clear the fault.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

What the manual says

Manufacturer manual

Fault code - Requires reset

From this model's manual
Verified against the Main Eco Compact System installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

DIY fix possible

Locate the 'Reset' button on the boiler control panelPress and hold the reset button for 3 to 5 secondsWait 2 minutes to see if the boiler resumes normal operation

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Avoid the next call-out bill

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