High
E421 on Navien NCB CE

Your boiler is struggling to read its internal water temperature correctly, so it has shut down to prevent overheating or system damage.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Thermistor failure or inaccurate water temperatures from inside the boiler.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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