High
109E on Navien NCB300

Your boiler has detected that the internal fan is not spinning at the correct speed to safely push out exhaust gases.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

The system checks the fan speed signal when the fan starts. The error message 109E (cleared manually) is displayed in the following cases: 1. If fan speed is low or close to 0... 2. If a low speed signal or one that is close to 0 is detected for 3 sec during combustion...

From this model's manual
Verified against the Navien/Navien Ncb300 Combi Service Manual30k 250328 Pdf installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Related fault codes

All 56 fault codes on the NCB300

Seeing a different code? Every code this model can display, in one place.

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