How much does it cost to fix Potterton error code Pilot extinguished?

Typical repair cost for the Potterton Pilot extinguished fault is £120-250 including labour.

Pilot extinguished High

Potterton Pilot extinguished Fault Code

Q: What does the Potterton Pilot extinguished fault code mean?

Your boiler's small starter flame has gone out, meaning it cannot ignite the main burner to provide you with heating or hot water.

Also written as PILOTEXTINGUISHED — same fault.

The Potterton Pilot extinguished fault code means: your boiler's small starter flame has gone out, meaning it cannot ignite the main burner to provide you with heating or hot water.. It appears on 2 Potterton models in our database.

Technical description: Loss of gas supply, flame failure, or over-heating of the central heating water (permanent pilot 100 model).

Typical repair cost £120-250 (including labour)

Engineer required

This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Potterton models that show the Pilot extinguished fault code

Click a model for the full fault code list and model-specific repair notes.

Source

Potterton Pilot extinguished fault code information on this page is sourced and cross-checked against the official Potterton service / installation manuals for each affected model.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed 27 April 2026