High
Pilot extinguished on Potterton Puma 100e

Your boiler's small starter flame has gone out, meaning it cannot ignite the main burner to provide you with heating or hot water.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Loss of gas supply, flame failure, or over-heating of the central heating water (permanent pilot 100 model).

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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