Potterton Puma 100e Fault codes & diagnostics

9 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas 29.3 kW 1997-2005 Discontinued
GC Numbers 47-590-1347-590-12

Replaced by: Potterton Puma 80/100 (next gen) / Potterton Promax range

Download the Potterton Puma 100e manual The official installation & service manual (PDF) — the exact document these fault codes were verified against. PDF

This boiler uses LED flash patterns

Count the flashes in one repeating group before the pause. That number is your fault code. Do not reset until you have noted it. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
9 High

All 9 documented codes

Tap any card for details

All lights OFF

Your boiler has lost all power and is completely unresponsive, meaning it is not receiving electricity to operate.

High Engineer only £120-250

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Internal Fuse
  • Power Cable
Lockout

Your boiler has stopped working because it couldn't successfully light the flame after three attempts, often caused by a temporary interruption in the gas supply or air in the lines.

High DIY-safe £100-250

What to check first

  1. Check that your gas supply is turned on at the meter and that other gas appliances are working
  2. Locate the reset button or turn the control knob to the reset position to clear the error
  3. Wait for the boiler to cycle through its ignition process automatically

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB
Lockout LED

Your boiler has shut itself down as a safety precaution because it has detected an internal fault or an interrupted gas supply.

High DIY-safe £100-350

What to check first

  1. Locate the reset button on the front control panel.
  2. Press and hold the reset button for several seconds.
  3. Check that your gas meter has credit and the isolation valve is open.

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • Printed Circuit Board (PCB)
  • Overheat Thermostat
Lockout light

Your boiler has stopped working because it cannot light its burner or has detected an internal safety problem and shut itself down to prevent damage or risks.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed Circuit Board (PCB)
  • Overheat thermostat
Lockout light illuminated

Your boiler has stopped working for safety reasons because it either cannot light the flame or the system has become too hot.

High DIY-safe £100-£350

What to check first

  1. Check that your gas pre-payment meter (if you have one) has credit.
  2. Ensure the gas stopcock is fully turned on.
  3. Press the reset button once to try and restart the boiler.
  4. If the boiler has overheated, let it cool for 20 minutes before resetting.

Parts commonly replaced

  • Gas valve
  • Spark electrode
  • Flame sensing probe
  • Overheat thermostat
Low System Pressure light

Your boiler has lost the water pressure it needs to circulate heat, so it has safely shut itself down until the system is topped back up.

High DIY-safe £80-150

What to check first

  1. Locate the filling loop (a silver flexi-hose) beneath the boiler.
  2. Open the valves on the filling loop to allow water into the system until the pressure gauge reads between 1 and 1.5 bar.
  3. Close the valves tightly and turn the boiler off and on again to reset.

Parts commonly replaced

  • Filling Loop
  • Pressure Relief Valve
  • Pressure Gauge
  • Expansion Vessel
Pilot being extinguished

Your boiler's small starter flame has gone out, which has caused the system to shut down for safety because it can no longer safely ignite the main burner.

High Engineer only £120-280

Parts commonly replaced

  • Thermocouple
  • Overheat Thermostat
  • Gas valve
RED LED on continuously

Your boiler has detected that it is running too hot and has automatically shut itself down to prevent damage.

High Engineer only £120-250

Parts commonly replaced

  • Overheat thermostat
  • NTC sensor
  • Primary pump
  • Diverter valve
Reset light

Your boiler has stopped working for safety reasons and needs a manual restart because it either failed to spark or the water pressure is too low.

High DIY-safe £0-120

What to check first

  1. Check the pressure gauge and ensure it is between 1 and 1.5 bar
  2. Turn the main Boiler switch to the 'Standby' position
  3. Press and hold the reset button for 10 seconds, then release it
  4. Turn the Boiler switch back to the 'On' position

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • PCB (Printed Circuit Board)

Related codes

3 operating states & engineer diagnostics

Not faults — these are normal operating states. Tap to expand.