High Lockout
E06 on Potterton Envoy 30

Your boiler has stopped working because it cannot correctly measure the temperature of the water inside the system.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Water temperature sensor fault (open or short circuit)

What causes this fault?

This fault occurs when the boiler's internal computer loses communication with the sensor that monitors water temperature. This is usually caused by the sensor failing due to age or internal wear, though it can also happen if the electrical wires connecting the sensor to the main control board have become loose or damaged.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful