High
E125 on Potterton Gold Combi HE

Your boiler has shut down because it is getting too hot inside, usually because the water isn't moving around the system properly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Boiler temperature exceeded (circulation pump or air locked)

From this model's manual
Verified against the Potterton Potterton Gold Combi He Installation Boiler Error Codes installation & service manual, page 52.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the water inside the boiler reaches an unsafe temperature because it isn't being moved away into your radiators or hot water tap quickly enough. The most common reason is that the internal pump has failed or is stuck, but it can also be caused by a large air bubble trapped in the pipework blocking the flow.

This fault often appears at the start of autumn when the heating is turned back on after being off all summer, which can cause the pump to seize.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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