High
E193 on Potterton Gold Combi HE

Your boiler has detected that water is not circulating correctly through the system before the heating process starts, causing it to shut down to prevent damage.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Pre-Circulation Fault

From this model's manual
Verified against the Potterton Potterton Gold Combi He Installation Boiler Error Codes installation & service manual, page 52.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the water inside your boiler heats up too quickly because it isn't moving through the system as it should. The most common reason is trapped air pockets that block the flow, but it can also be caused by a buildup of sludge or a failing pump that is struggling to push water around.

This issue often appears in autumn when the heating is turned back on for the first time, as air can settle in the pipes or pumps can seize during the summer months.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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