High
Flame Failure on Potterton Performa 24 Eco HE

Your boiler has stopped working because it cannot light its internal flame, which means you currently have no heating or hot water.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Indicated by a specific neon light on the control box; requires reset via the selector switch.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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