High
Flame Failure on Potterton Performa 24 Eco HE

Your boiler has stopped working because it cannot light its internal flame, which means you currently have no heating or hot water.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Burner failing to light, incomplete lighting of the burner, or blockage of the condensate drain

From this model's manual
Verified against the Potterton Performa 24 Eco He installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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