High
neon flashing (Section I) on Potterton Performa 24 Eco HE

Your boiler is attempting to light the flame, but it is going out almost immediately, which means it cannot provide heat or hot water.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flame failure - Burner extinguishes after 10 seconds

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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