Low
neon illuminated on Potterton Performa 24 Eco HE

Your boiler is receiving electrical power and is switched on, but it is currently in standby mode waiting for a signal to provide heat or hot water.

Monitor it

This is a minor fault. Keep an eye on it and mention it at your next annual boiler service. Reset the boiler and see if it clears.

What the manual says

Manufacturer manual

Boiler has power and selector is in ON position.

From this model's manual
Verified against the Potterton Performa 24 Eco He installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This indicator shows that the boiler is functional and waiting for a command to start heating. If your home is cold, the most common reason is that the external thermostat or timer is set too low or has failed to send a 'call for heat' signal to the unit. Essentially, the boiler is ready to work, but it hasn't been told to turn on yet.

This situation is more frequent during the first cold spell of autumn when external thermostats or timers are first adjusted after being off all summer.

DIY fix possible

Check that your room thermostat is turned up higher than the current room temperature.Ensure the heating programmer or timer is set to 'ON' or 'AUTO'.Check that the thermostatic radiator valves (TRVs) are turned open.

Find a Gas Safe engineer
Search the official register →

Avoid the next call-out bill

A cover plan would handle faults like neon illuminated: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related fault codes

Related guides you might find useful