High Lockout
25 on Potterton Performa 24

Your boiler has stopped working because it cannot safely clear away exhaust fumes or the internal fan has failed to start.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Fault on Fan or Flue

What causes this fault?

This fault occurs when the boiler's safety system detects that the fan isn't spinning fast enough or that exhaust gases aren't being pushed out of the flue correctly. It is often caused by a mechanical failure in the fan motor, a blockage in the flue pipe, or debris trapped in the small tubes that monitor airflow.

This issue can become more frequent during periods of high winds, which can create back-pressure in the flue and interfere with the air pressure sensor's readings.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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