High
Flame Failure on Potterton Performa 24

Your boiler has stopped working because it cannot light its internal flame or keep it burning.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

The red neon (1) will illuminate if the burner has failed to light or the flame went out during operation. Refer to the selector switch reset procedure.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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