Medium
neon illuminated on Potterton Performa 24

Your boiler has encountered a temporary problem and requires a manual reset to restart its normal operation.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

Technical description

The 'Reset' neon is illuminated, indicating a fault requiring the selector switch to be turned to the 'Reset' position for at least 2 seconds.

DIY fix possible

Turn the boiler selector switch to the 'Reset' position.Hold the switch in the 'Reset' position for at least 2 seconds.Release the switch and return it to your desired setting to see if the burner ignites.

Find a Gas Safe engineer
Search the official register →

Related guides you might find useful

Boiler keeps cutting out

Lockout fault with a reset-needed pattern.

Read →

Yellow or orange flame — CO safety

Safety-critical — turn off, read this.

Read →

Is boiler cover worth it?

Break-even maths on monthly cover.

Read →