Medium
neon illuminated on Potterton Performa 24

Your boiler has encountered a temporary problem and requires a manual reset to restart its normal operation.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

What the manual says

Manufacturer manual

The 'Reset' neon is illuminated, indicating a fault requiring the selector switch to be turned to the 'Reset' position for at least 2 seconds.

From this model's manual
Verified against the Potterton/Potterton Performa 24 installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

DIY fix possible

Turn the boiler selector switch to the 'Reset' position.Hold the switch in the 'Reset' position for at least 2 seconds.Release the switch and return it to your desired setting to see if the burner ignites.

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All 44 fault codes on the Performa 24

Seeing a different code? Every code this model can display, in one place.

101112131415232425262728293030° neon flashing30°C neon flashing313240° neon flashing40°C neon flashing50° neon flashing50°C neon flashing60° neon flashing60°C neon flashing70° neon flashing70°C neon flashing80° neon flashing80°C neon flashingBurner Neon (Flashing)Burner OnBurner on neon NOT illuminatedFlame FailureNeon flashing (Generic)No neon illuminatedPower Neon (Flashing)Power OnPreheat control neon flashingPressure of 3 or greaterRed reset neon (lit)ResetReset Neon (Flashing)Safety thermostat activatedTemperature Control

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