Your boiler’s internal computer has encountered an electronic error and cannot communicate properly with its own components.
Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.
Technical description: Internal control fault
What causes this fault?
This fault occurs when the boiler's main control board suffers an internal electronic failure, meaning it can no longer send or receive instructions from the rest of the system. The most common reason is age-related wear on the electrical circuits or a sudden power surge that has damaged the delicate components on the board. Because the ‘brain’ of the boiler is compromised, it shuts down as a safety precaution.
Engineer required
This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Find a Gas Safe engineer
Search the official register for a qualified engineer in your area.
Gas Safe Register →Protect yourself from future repair bills
A boiler cover plan would cover faults like E28 — no call-out fees, no surprises.
Affiliate links — we may earn a commission at no extra cost to you.
Potterton Powermax HE is discontinued — time for a new one?
Parts for discontinued models can be hard to find and expensive. A new A-rated boiler could save you money on both repairs and energy bills.
Affiliate links — we may earn a commission at no extra cost to you.