High Lockout
E109 on Potterton Promax HE

Your boiler is struggling to move water around the system properly, which is causing it to overheat and shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Poor circulation

What causes this fault?

This fault happens because the water inside your boiler is heating up too fast and cannot flow away into your radiators quickly enough. The most common reasons are a pump that has failed or become jammed, or a blockage within the pipework caused by a buildup of sludge and debris.

This fault is frequently seen in autumn when heating systems are switched back on after a long summer break, often revealing a pump that has seized due to inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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