High Lockout
E270 on Potterton Promax HE

Your boiler has detected that there is no water moving through the system while it is trying to heat up, causing it to shut down to prevent overheating.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Dry fire

What causes this fault?

This fault occurs when the boiler detects a rapid rise in internal temperature but no movement of water to carry that heat away. The most common reasons are a failed internal pump that isn't circulating the water or a significant blockage in the system's pipework. In some cases, a faulty sensor may also incorrectly report that the system is dry when it is actually full.

This fault is more common in autumn when heating systems are switched back on after a long summer break, as pumps can often seize up from lack of use.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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