High Lockout
E40 on Potterton Promax HE

Your boiler has detected a problem with the sensor that monitors the temperature of the water coming back from your radiators, preventing it from heating correctly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Central heating return thermistor fault

What causes this fault?

This fault occurs when the control board loses communication with the sensor that monitors the temperature of water returning to the boiler. The most common reason is that the sensor has physically failed due to wear and tear, or the electrical connection has become loose or corroded. Without this data, the boiler shuts down to prevent itself from overheating or burning fuel inefficiently.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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