Emergency
Pilot being extinguished on Potterton Promax

Your boiler has stopped working because its small pilot flame has gone out, meaning it cannot ignite the main burners to heat your home or water.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Act immediately

Turn off your boiler and stop using gas appliances. Call a Gas Safe engineer now. This fault can be dangerous if ignored.

Technical description

On the 80 model (with permanent pilot), this indicates loss of gas supply, flame failure, or over-heating of the central heating water.

Engineer required

This is a emergency severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Related fault codes

E119View →E133View →

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