High Lockout
30 on Ravenheat Csi Primary

Your boiler has shut down because a sensor has detected that the exhaust gases are getting too hot or the sensor itself has failed.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Failed flue temperature – check operating system

What causes this fault?

This fault occurs when the internal sensor detects that the gases leaving your boiler are reaching dangerously high temperatures, triggering a safety shutdown. The most common cause is a buildup of debris or limescale inside the main heat exchanger, which prevents heat from being transferred to your water properly and instead sends it out through the flue. It can also be caused by a faulty sensor sending an incorrect temperature reading to the boiler's computer.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful