High Lockout
28 on Ravenheat Csi Primary

Your boiler has detected that there is not enough water pressure or flow to operate safely, which is preventing your heating and hot water from working.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Failed low water – pressure switch or pump, possible issue with pump, incorrect system pressure or the low water switch pressure needs replacing

What causes this fault?

This fault occurs when the boiler's internal sensors detect that water is not circulating correctly or the pressure has dropped too low to operate safely. The most common reason is a simple loss of water pressure in the central heating system, but it can also be caused by a mechanical failure of the pump or a faulty sensor that is incorrectly reporting low pressure.

This issue often surfaces when the heating is turned back on for autumn, as stagnant pumps can seize or system pressure may have dropped during a summer of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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