High Lockout
31 on Ravenheat Csi Primary

Your boiler has detected that the exhaust gases are not being monitored correctly and has shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Failed flue temperature – the flue sensor needs checking or replacing

What causes this fault?

This fault occurs when the boiler's internal safety system can no longer accurately measure the temperature of the exhaust gases leaving the flue. The most common reason is that the sensor itself has degraded or developed a short circuit, causing it to send an incorrect signal to the main control board. If the boiler cannot verify that these gases are within a safe temperature range, it will shut down to prevent potential damage to the internal components.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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