High Lockout
04 on Ravenheat Csi Primary

Your boiler has sensed that it is getting too hot and has shut itself down to prevent damage or safety issues.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Failed overheat – the overheat thermostat needs checking

What causes this fault?

This fault occurs when the internal temperature of the boiler exceeds safe limits, triggering a safety sensor to cut off the burner. The most common reasons are a pump failure that stops water from circulating, or a blockage within the heat exchanger that prevents heat from being transferred away from the unit.

This issue is more frequent in autumn when heating systems are first turned on after summer, as pumps can seize during long periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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