High Lockout
01 on Ravenheat Csi Primary

Your boiler has failed to light, which means you will not have any heating or hot water until the issue is resolved.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Boiler failed to ignite – problem with gas valve operation, fan failing to start, ignition control board and cables

What causes this fault?

This fault occurs when the boiler's internal computer tries to start the combustion process but cannot detect a flame. The most common reasons are a lack of gas reaching the burner, a faulty fan not clearing the flue, or a failing ignition component that cannot generate the spark needed to light the gas.

This issue can occur after a period of inactivity in the summer or during cold snaps if external gas regulator components become sluggish.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful