High Lockout
13E on Ravenheat HE 80/90 / 25-30s

Your boiler's computer system has encountered a processing glitch and has stopped working to protect itself.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Software error

What causes this fault?

This fault occurs when the boiler's internal computer brain fails to process data correctly or loses communication with its sensors. The most common reason is an electrical glitch or a component failure on the main circuit board, which causes the system to shut down for safety. In some cases, loose or damaged wiring between the components can also trigger this software conflict.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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