High Lockout
E7 on Remeha Avanta 18V

Your boiler is struggling to ignite or keep a flame going, causing it to shut down for a short safety cooling-down period.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Error during start-up or operation; followed by a 3 minute venting cycle

What causes this fault?

This fault occurs when the boiler's control system fails to detect a stable flame after several attempts to light the burner. The most common reasons are worn-out ignition parts that can no longer create a spark or a faulty sensor that cannot tell the boiler the gas has successfully lit.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
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