High Lockout
e6 on Remeha Avanta Plus 35c

Your boiler detects a flame when there shouldn't be one, which is a safety mechanism that prevents the unit from firing up.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Unwanted flame formation.

What causes this fault?

This fault occurs when the boiler's sensors detect a flame signal even after the burner should have switched off. The most common reason is a carbon-coated or damaged ionisation probe sending a false signal, or a gas valve that is failing to close fully and allowing a small amount of fuel to leak through.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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