High Lockout
red zone on Remeha Gas 610 Eco Pro

Your boiler is failing to light properly because the internal pilot flame is being lost or is too weak to stay on.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

failing or unstable flame of pilot burner

What causes this fault?

This fault occurs when the boiler's control system cannot detect a steady flame at the pilot burner during the ignition sequence. The most common reasons are a worn-out sensor that can no longer 'see' the flame or a buildup of carbon and debris on the burner that prevents a clean, stable light-off.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
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