High Lockout
F25 on Saunier Duval Isotwin F30E

Your boiler has detected that the water temperature is rising too quickly, which usually means the water isn't flowing through the system properly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Maximum temperature rise slope

What causes this fault?

This fault occurs when the internal sensors detect the heat exchanger is getting too hot, too fast. It usually means the water is trapped or moving too slowly to carry the heat away, often caused by a failing pump or a blockage in the system pipes. Essentially, the boiler is producing heat but has nowhere for it to go, so it shuts down to prevent damage.

This fault is more common when the heating is first switched on after summer, as pump components can seize up during long periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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