High
12 on Saunier Duval Thema F 30 E Plus

Your boiler is struggling to communicate with the control panel or thermostat, meaning it cannot receive instructions to provide heating or hot water.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

User interface or distant control panel fault

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

13View →

Related guides you might find useful

No hot water but heating works

Almost always a stuck diverter valve on combis.

Read →

Boiler won't turn on — 9-step checklist

Work through these before the call-out.

Read →

Yellow or orange flame — CO safety

Safety-critical — turn off, read this.

Read →