High
Neon 1 on Saunier Duval Xeon 120 FF

Your boiler has no electricity flowing to it, meaning it cannot start up to provide heating or hot water.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Is neon 1 lit? NO: Correct power supply problem.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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