High
AL 37 on Sime Dewy 30/130 HE FS

Your boiler has shut down because the electrical power supply from the grid has dropped to a level that is too low for the unit to operate safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Fault due to low network voltage (below ~170 V) — check mains supply with tester; contact network provider

Shared across the range
This code is shared by the boilers in this range, which use the same control board. It may not be printed in this exact variant’s manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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