Medium
AL 42 on Sime Murelle EV HE Combi

Your boiler's control panel has detected that one of the buttons is stuck or the main control board is malfunctioning, preventing you from changing settings.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

What the manual says

Manufacturer manual

Button fault — verify all control buttons function; check PCB

Shared across the Murelle EV HE range
This code is shared by the boilers in this range, which use the same control board. It may not be printed in this exact variant’s manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

DIY fix possible

Carefully press and release every button on the control panel to ensure none are physically stuck in the 'down' positionGently wipe the control panel with a dry cloth to remove any debris or sticky residueTurn the electrical power to the boiler off and back on to reset the control board

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Avoid the next call-out bill

A cover plan would handle faults like AL 42: no call-out fees, no surprise bills.

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Related fault codes

All 71 fault codes on the Murelle EV HE Combi

Seeing a different code? Every code this model can display, in one place.

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