Unical Alkon R 28 HE Fault codes & diagnostics

33 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Regular Natural GasLPG 28 kW 2011-current
GC Number 41-010-18
Download the Unical Alkon R 28 HE manualThe official installation and service manual (PDF). PDF

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Severity at a glance

Each cell = one fault code. Hover to identify.
5 Emergency 20 High 6 Medium 2 Low

All 33 documented codes

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1

Your boiler has automatically shut down because it detected that the internal water temperature became dangerously high.

High Engineer only £150-300

Parts commonly replaced

  • Safety thermostat
  • PCB
  • Pump
4

Your boiler has stopped working because it cannot detect a flame or is not receiving gas to ignite.

High Engineer only £90-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Ignition lead

Related codes

5

Your boiler has automatically shut down because a safety sensor detected that exhaust gases are getting too hot near the flue collector.

Emergency Engineer only £100-250

Parts commonly replaced

  • Flue gas safety thermostat
  • Flue seal
  • Heat exchanger
6

Your boiler has automatically shut down because the internal water temperature has risen dangerously high.

Emergency Engineer only £150-350

Parts commonly replaced

  • Circulating pump
  • Heat exchanger
  • Automatic bypass valve
  • NTC temperature sensor
8

Your boiler has stopped working because the water pressure inside the heating system has dropped too low.

High DIY-safe

What to check first

  1. Locate the filling loop valves beneath the boiler or near the heating pipes.
  2. Open the valves slightly to allow mains water into the system until the pressure gauge reads between 1.0 and 1.5 bar.
  3. Close the filling valves firmly and check the pressure gauge holds steady.

Parts commonly replaced

  • Water pressure switch
  • Pressure gauge
  • Filling loop
09

Your boiler has lost connection to the outdoor temperature sensor, meaning it may not adjust its heating automatically based on the weather outside.

Low Engineer only £90-150

Parts commonly replaced

  • External temperature sensor
  • Sensor wiring

Related codes

11

Your boiler is locking out because it thinks a flame is present inside before it has even tried to ignite.

High Engineer only £90-180

Parts commonly replaced

  • Ignition/Detection Electrode
  • Wiring harness
12

Your boiler has temporarily stopped working because it cannot accurately read the temperature of the heating system due to a faulty sensor or loose wiring.

High Engineer only £90-180

Parts commonly replaced

  • Central heating temperature sensor
  • NTC thermistor

Related codes

13

Your boiler is having trouble reading the temperature of your hot water supply due to a faulty sensor or loose wiring.

Medium Engineer only £90-180

Parts commonly replaced

  • DHW NTC thermistor sensor
14

Your boiler has temporarily stopped working because it cannot properly read the temperature of the water returning from your heating system.

High Engineer only £120-220

Parts commonly replaced

  • Return temperature sensor
  • Wiring harness

Related codes

Showing 11–20 of 33
15

Your boiler is getting too hot inside because water isn't flowing through the heating system properly, so it has safely shut down to prevent damage.

High Engineer only £150-350

Parts commonly replaced

  • Central heating pump
  • Plate heat exchanger
  • Automatic bypass valve

Related codes

16

Your boiler has temporarily locked out because the internal temperature has dropped dangerously close to freezing, which risks damaging the heat exchanger.

High Engineer only £90-180

Parts commonly replaced

  • NTC temperature sensor
  • Condensate trap

Related codes

17

Your boiler has temporarily stopped working because the electricity supply coming into your home has voltage or frequency levels outside of the normal safe operating range.

Medium Engineer only £90-180

Parts commonly replaced

  • Voltage regulator
  • Main control board
18

Your boiler has detected moisture or a positioning issue around the internal ignition sensor, which prevents it from safely lighting the flame.

High Engineer only £90-180

Parts commonly replaced

  • Ignition/Ionisation Electrode
20

Your boiler has detected a flame burning inside after it has tried to shut down, which means gas might still be passing through when it shouldn't.

Emergency Engineer only £150-£350

Parts commonly replaced

  • Gas valve
  • Wiring harness
21

Your boiler is temporarily stopping because water is not flowing properly through the system, which can cause it to overheat.

High Engineer only £150-£350

Parts commonly replaced

  • Central heating pump
  • Automatic air vent
  • Motorised valve

Related codes

22

Your boiler has detected that two internal temperature sensors have been wired up the wrong way around.

High Engineer only £90-180
23

Your boiler has detected that a control button has been stuck or held down for too long, which usually happens if a button is physically jammed.

Medium DIY-safe £150-300

What to check first

  1. Locate the control panel on the front of your boiler.
  2. Firmly press and release each button several times to ensure none are physically stuck or jammed in the depressed position.
  3. Switch the boiler off at the fused spur or mains supply, wait for 30 seconds, and turn it back on to reset the system.

Parts commonly replaced

  • Keypad
  • Electronic control board
24

Your boiler has detected that the internal fan responsible for safely pushing out combustion gases is not spinning at the correct speed.

High Engineer only £150-300

Parts commonly replaced

  • Flue Gas Fan
  • Fan Wiring Harness
  • Printed Circuit Board (PCB)

Related codes

26

Your boiler has temporarily stopped because the internal exhaust fan is spinning much faster than it is supposed to.

High Engineer only £150-350

Parts commonly replaced

  • Fan assembly
  • Printed Circuit Board (PCB)

Related codes

Showing 21–30 of 33
27

Your boiler has detected an unexpected change in the flow of water through the system, usually caused by a circulation problem or a sticking pump.

High Engineer only £150-350

Parts commonly replaced

  • Central heating pump
  • Flow sensor
  • Automatic air vent
30

Your boiler's electronic settings have been temporarily scrambled by electrical interference, requiring a reset of the system settings.

Medium Engineer only £90-180
32

Your boiler is failing to start up because the main gas valve is taking too long to open, which safely stops the heating from turning on.

High Engineer only £150-350

Parts commonly replaced

  • Gas Valve
  • Printed Circuit Board (PCB)
33

Your boiler has gone out because it isn't receiving enough gas or is struggling to push out waste gases properly.

High Engineer only £120-£300

Parts commonly replaced

  • Gas valve
  • Electrodes
  • Flue seal

Related codes

38

Your boiler's computer memory has been scrambled by electrical interference, which can usually be fixed by simply resetting the system.

High DIY-safe £150-350

What to check first

  1. Locate the unblock or reset button on your boiler's control panel.
  2. Press and hold the reset button for a few seconds to clear the error.
  3. If the boiler does not reset, turn the power off at the fused spur, wait one minute, and turn it back on.

Parts commonly replaced

  • Printed Circuit Board (PCB)
43

Your boiler is failing to keep a stable flame lit during startup, which causes it to safely shut down to prevent gas from building up.

High Engineer only £150-350

Parts commonly replaced

  • Ignition electrode
  • Electronic control board
44

Your boiler has paused because the internal water pressure sensor is reading abnormal levels or needs a moment to stabilize.

Medium Engineer only £100-250

Parts commonly replaced

  • Pressure Transducer
  • Pressure Sensor Wiring Harness

Related codes

45

Your boiler has stopped working because the water pressure inside the system has risen dangerously high above the safe limit.

Emergency DIY-safe £90-180

What to check first

  1. Locate your boiler's filling loop valves or key.
  2. Check that both filling valves are fully closed and not letting extra water in.
  3. Carefully bleed a radiator in your home to let out excess water until the pressure gauge drops below 1.5 bar.

Parts commonly replaced

  • Water pressure transducer
  • Filling loop valve
53

Your boiler has stopped working because the pipe that carries away waste water or the flue that removes exhaust gases is blocked, which triggers a safety shutdown.

Emergency Engineer only £90-180

Parts commonly replaced

  • Condensate trap
  • Condensate pipework
  • Flue terminal

Related codes

55

Your boiler has lost its internal gas calibration settings and needs a professional re-setup before it can safely fire up again.

High Engineer only £90-180

Parts commonly replaced

  • Gas Valve
  • Printed Circuit Board (PCB)

Related codes

Showing 31–33 of 33
75

Your boiler has lost connection to the outdoor temperature sensor, meaning it cannot automatically adjust your heating to match the weather outside.

Low Engineer only £90-180

Parts commonly replaced

  • External Weather Sensor
  • Wiring Connection

Related codes

80

Your boiler is having trouble communicating with its internal temperature control sensor, which may cause your heating to become erratic or stop working properly.

Medium Engineer only £120-250

Parts commonly replaced

  • Internal Sensor / Regolafacile Unit
  • Wiring Harness
  • Main PCB

Related codes

81

Your boiler has detected an internal memory error within its main control system, meaning it cannot process its operational settings properly.

High Engineer only £200-450

Parts commonly replaced

  • PCB (Printed Circuit Board)
  • Control Panel

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