High
F.28 on Vaillant ecoTEC exclusive 627 VU 256/5-7

Your boiler is failing to light because it cannot detect a successful flame or is not receiving enough gas to start up.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Start-up failure: Ignit. unsuccessful / Gas meter defective or gas flow monitor has triggered, air in gas, gas flow pressure too low, thermal cut-out has triggered, condensate route blocked, incorrect gas injector, incorrect spare part gas valve assembly, value in D.052 does not correspond to the printed value on the current gas valve assembly, fault on the gas valve assembly, multiple plug on PCB incorrectly plugged in, break in cable harness, ignition system (ignition transformer, ignition cable, ignition plug, ignition electrode) defective, ionisation flow interrupted (cable, electrode), incorrect earthing of product, electronics defective

From this model's manual
Verified against the Vaillant/Vaillant Vaillantpro 0020193966 04 Ecotec Exclusive System Installation I installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Related fault codes

All 72 fault codes on the ecoTEC exclusive 627 VU 256/5-7

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