High Lockout
F.11 on Vaillant ecoTEC Plus 615

Your boiler has stopped working because it thinks the water returning to the unit is much hotter than it actually is, causing it to shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Return NTC short circuit. NTC defective, short circuit in cable harness, cable/casing short cut

What causes this fault?

This fault occurs when the sensor responsible for monitoring the temperature of water coming back into the boiler develops an electrical short circuit. The most common reason is that the sensor itself has suffered an internal failure or natural wear and tear, leading it to send an incorrect signal to the main control board. In some cases, water damage or a loose connection within the internal wiring can also cause this electrical error.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful