High Lockout
F.72 on Vaillant ecoTEC Plus 615

Your boiler has detected that the sensors measuring water temperature going in and out are giving conflicting readings, so it has shut down as a safety precaution.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flow and/or return NTC fault | Flow and/or return NTC is defective (tolerances too big)

What causes this fault?

This fault occurs when the boiler's internal computer notices that the two sensors monitoring water temperature are reporting figures that don't match up logically. The most common reason is that one of these sensors has become faulty or uncalibrated, but it can also be triggered if the wiring connecting them to the main control board has been damaged or loosened.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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