High
F.27 on Vaillant ecoTEC Plus 938

Your boiler has detected a signal suggesting a flame is present even when it should be turned off, so it has shut itself down as a precaution to ensure your safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Safety switch-off: Flame simulation

From this model's manual
Verified against the Vaillant Ecotec Plus 826 installation & service manual, page 49.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's internal sensors detect a flame after the burner should have already shut off, or before it has even started. The most common cause is a moisture buildup or carbon deposits on the sensing electrode, which creates a false electrical signal that tricks the control board into thinking a fire is present.

This fault can be more frequent during periods of heavy rain or high humidity, as moisture entering the flue can interfere with the sensitivity of the electrical ignition components.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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