High
F.91 on Vaillant ecoTEC Plus 938

Your boiler is having trouble communicating with the internal water storage tank, which means your hot water supply may be affected or inconsistent.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Sensor/actuator fault on actoSTOR module

From this model's manual
Verified against the Vaillant Ecotec Plus 826 installation & service manual, page 51.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the electrical signal from the hot water cylinder’s temperature probe is interrupted or corrupted. The most common reason is that the internal wiring of the sensor has failed or become damaged, causing a short circuit that prevents the boiler from knowing how hot your water is. In some cases, moisture ingress or loose connections at the sensor housing are the physical culprits.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Avoid the next call-out bill

A cover plan would handle faults like F.91: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related fault codes

Related guides you might find useful