High Lockout
RED LED Solid on Vokera Compact 24HE

Your boiler has likely overheated, causing a safety switch to trip and shut down the system to prevent damage.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Limit thermostat

What causes this fault?

This fault occurs when the water inside the boiler exceeds a safe temperature, triggering a mechanical safety switch to cut off the burner. The most common reasons are a failed pump that isn't moving water efficiently, or a build-up of sludge and debris that is restricting flow through the heat exchanger.

This issue often surfaces in autumn when the heating is turned back on for the first time, as pump components can seize up after being idle over the summer.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
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