High Lockout
E11 on Vokera Condexa Pro

Your boiler has shut itself down for safety because a internal limit or protection switch has been triggered.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

High temperature zone room thermostat intervention

What causes this fault?

This fault occurs when the boiler's internal safety sensors detect that the unit has exceeded its safe operating temperature limit. The most common reasons for this include a lack of water flow, a blockage in the heat exchanger, or a pump that has failed or become stuck. As a precaution, the system shuts down immediately to prevent damage to the internal components.

This fault is more frequent when the heating is first turned on in autumn, as pump components can seize up after being inactive throughout the summer.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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