High Lockout
E12 on Vokera Condexa Pro

Your boiler has shut itself down as a safety precaution because it has detected an internal fault or overheating.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Low temperature zone room thermostat intervention

What causes this fault?

This fault occurs when the boiler's internal safety sensors detect that the system is getting too hot or that water isn't moving through the unit correctly. It is often triggered by a circulation issue, such as a failing pump or a blockage, which causes the heat exchanger to reach a dangerous temperature. To prevent any damage, the boiler automatically shuts down and locks itself for your safety.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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