High Lockout
10 on Vokera Linea Max

Your boiler is failing to light the gas or cannot stay lit, meaning you currently have no heating or hot water.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Ignition failure / no flame detected

What causes this fault?

This fault occurs when the boiler tries to start but fails to detect a steady flame after several attempts. It is usually caused by a dirty ignition probe that cannot spark correctly, a lack of gas reaching the burner, or a faulty sensor that fails to tell the boiler that the flame is actually lit.

This issue is more frequent during the first cold snap of autumn, as internal components can stick or corrode after being idle throughout the summer months.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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