High Lockout
20 on Vokera Synergy E

Your boiler has detected a safety fault with the temperature sensors or internal wiring that prevents it from firing up.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Fault code 20 shows (from Fault Finding Test B)

What causes this fault?

This fault occurs when the boiler's control board detects that the temperature sensors are sending an illogical signal or have disconnected entirely. It is usually caused by a physical failure of the internal thermistor or damage to the delicate wiring that connects these sensors to the main computer. Because the boiler can no longer accurately monitor how hot the water is, it shuts down as a safety precaution to prevent overheating.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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