High
d1 on Vokera Synergy E

Your boiler has stopped working because the waste water pipe is blocked, likely by debris or ice if it is cold outside.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Appears if the condense trap/pipe has become blocked.

From this model's manual
Verified against the Vokera Synergy E installation & service manual, page 30.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler detects that waste water, known as condensate, cannot flow away through the drainage pipe. The most common cause is a physical blockage in the internal trap or the external pipework, which triggers a safety sensor to prevent water from backing up into the boiler's combustion chamber. If the water cannot escape, the boiler will shut down immediately to protect its internal electrical components from water damage.

This fault is extremely common during freezing winter temperatures, as the external portion of the condensate pipe can freeze over and become completely blocked with ice.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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