High Lockout
AL74 on Vokera Unica 24HE

Your boiler has detected that the water temperature is changing too quickly or inconsistently, causing it to shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Variation on temperature of primary and/or return too high

What causes this fault?

This fault occurs when the internal sensors detect the water temperature within the boiler is rising too rapidly or behaving erratically. This is usually caused by a blockage or a pump failure that prevents water from flowing through the system quickly enough to carry the heat away.

This issue often surfaces in autumn or winter when the heating is first turned on after being idle, as pump components can seize during the summer months.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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