What the manual says
Manufacturer manualGas valve modulator connection is broken – could be due to an internal failure.
What causes this fault?
This fault occurs when the boiler's main control board loses the ability to send electrical signals to the gas valve. The most common reason is that the wiring connecting these two components has become loose or damaged, or the internal coil within the gas valve itself has failed. Because the boiler can no longer safely regulate the amount of gas entering the burner, it shuts down for safety.
Engineer required
This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Avoid the next call-out bill
A cover plan would handle faults like E11: no call-out fees, no surprise bills.
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